Google Play & Apple App Store Compliant Deletion Portal

Request Account & Data Deletion

You have full control over your personal information. Initiate a verified request to permanently anonymize your Jikeleza profile and delete your personal data without needing the app installed.

Company: Jikeleza
Support: 084 887 0539

Account Deletion Form

Step 1 of 3: Identify Account

Delete Your Jikeleza Account

You can permanently delete your Jikeleza account and associated personal data directly from this page without installing or opening the mobile app.

Strict Ownership Verification

We will send a secure One-Time PIN (OTP) to verify that you own and control the account. No account can be deleted without owner authentication.

Lawful Retention Disclosure

Personal identity is erased. Statutory financial transaction logs and ride records are retained in anonymized format under South African tax and POPIA compliance.

Select your country prefix above. Enter only your mobile number digits without country code.

Need assistance with your account?Call Support: 084 887 0539

What Is Immediately Anonymized or Deleted

Upon successful OTP verification and confirmation, the following records are immediately wiped or de-identified:

  • ✓ Personal identifiers: First name, last name, phone number, email address, date of birth, and referral codes.
  • ✓ Saved locations: Home, work, and custom saved addresses.
  • ✓ Emergency contacts: Trusted phone numbers and notification settings.
  • ✓ Device tokens & sessions: Push notification tokens, active sessions, and authentication cache keys.
  • ✓ Chat communications: In-ride chat message text is permanently purged/redacted.

Lawful Retention Exceptions

Under South African law (including POPIA Section 14 and the Tax Administration Act), certain records must be retained:

  • • Financial and tax records: Invoices, transaction values, payment references, and voucher balances must be retained for statutory audit periods (up to 5 years).
  • • Dispute and safety records: Resolved safety incidents, complaints, and chargeback audits necessary to defend legal claims.
  • • De-identified trip data: Anonymized trip records (pick-up zone, drop-off zone, fare) retained without personal identifiers for platform analytics.

Notice for Drivers & Vehicle Owners

If your account is registered as a Driver or Vehicle Owner, all active rides must be completed, and any pending settlements or payout batches must be finalized before deletion can proceed. If you have an outstanding settlement in process, the system will block deletion and request you to contact dispatch at 084 887 0539.

Need more information about your data rights?

Read our full Privacy Policy or contact our privacy support team.

Privacy Policy Terms & Conditions Call 084 887 0539